Question 1

1. How do I know what type of screening I need?

Accepted Answer

Your company, DER, consortium, or ordering official should provide a confirmation page via email or in print. Without it, we cannot proceed with your test.

Question 2

2. What do I need to bring to my appointment?

Accepted Answer

Bring a valid ID (driver’s license, passport, or state ID), confirmation letter, any forwarded emails, and Chain of Custody if applicable. Arrive with a full bladder. Do not shave for hair testing.

Question 3

DOT screenings are typically for individuals with a CDL or in safety-sensitive roles. Your paperwork should clearly indicate if it’s DOT-related.

Accepted Answer

DOT screenings are typically for individuals with a CDL or in safety-sensitive roles. Your paperwork should clearly indicate if it’s DOT-related.

Question 4

4. Can I walk in for a drug test, or do I need an appointment?

Accepted Answer

Walk-ins are welcome for some services, but we recommend appointments for faster service and availability.

Question 5

5. Do you offer after-hours or weekend testing?

Accepted Answer

Yes. We provide mobile and after-hours testing by request. Please call ahead to schedule.

Question 6

6. What types of drug tests do you offer?

Accepted Answer

We offer urine, hair, saliva (oral fluid), fingernail, and rapid testing options.

Question 7

7. What is a 5-panel or 10-panel drug test?

Accepted Answer

A 5-panel screens for THC, cocaine, opiates, amphetamines, and PCP. A 10-panel includes additional substances like benzodiazepines and barbiturates.

Question 8

8. How long does it take to get my results?

Accepted Answer

Instant tests give results in minutes. Lab tests take 24–72 hours depending on the test and if confirmation is needed.

Question 9

9. Can I eat or drink before my test?

Accepted Answer

For most tests, yes. Avoid eating or drinking for at least 10–30 minutes before oral fluid collection.

Question 10

10. Will I be watched during the urine test?

Accepted Answer

DOT tests may require direct observation in specific cases. Non-DOT tests are usually not observed.

Question 11

11. Can I take a drug test while on prescription medication?

Accepted Answer

Yes, but bring your prescription. If a substance is flagged, the MRO may contact you for verification before confirming the result.

Question 12

12. What happens if I can't provide a urine sample?

Accepted Answer

You will have up to 3 hours to provide a sample and must stay onsite. Shy bladder protocols will be followed.

Question 13

13. Can I bring someone with me?

Accepted Answer

For privacy and safety, only the person being tested may enter the collection area unless special assistance is needed.

Question 14

14. Do you notify employers or agencies directly?

Accepted Answer

Yes. For employment or court-ordered testing, we send results to the ordering entity securely and promptly.

Question 15

15. Is the information shared confidential?

Accepted Answer

Absolutely. All test results are handled under HIPAA-compliant procedures and only shared with authorized parties.

Question 16

16. Can I take the test at home?

Accepted Answer

Some non-DOT rapid tests can be done at home under specific conditions. Call us to discuss options.

Question 17

17. How accurate are rapid tests?

Accepted Answer

Rapid tests are very accurate for screening. Lab confirmation is used when needed to ensure precision.

Question 18

18. Do you offer testing for legal cases?

Accepted Answer

Yes. We provide legally defensible testing with proper chain of custody for courts, custody, and legal compliance.

Question 19

19. Do I need to fast before a blood test?

Accepted Answer

If your test requires fasting, your paperwork will say so. Most drug tests do not require fasting.

Question 20

20. How do I schedule an appointment?

Accepted Answer

You can call us, book online, or walk in during office hours. Mobile appointments must be scheduled in advance.

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